Northwest Pallet Services, LLC

  • Logistics Coordinator

    Job Locations US-IL-Belvidere
    Posted Date 2 days ago(12/7/2018 2:35 PM)
    Job ID
    Customer Service/Support
  • Overview

    Northwest Pallet Services, LLC


    Being one of the largest and fastest growing pallet management services companies, we offer unparalleled expertise with over 30 years’ experience in the pallet industry. Northwest Pallet Services is focused on continually improving our ability to produce and recycle pallets at the lowest possible cost and strives to be the best at meeting the customer's expectations.  We're currently headquartered in Belvidere, IL,  within the first quarter of 2019, we are moving to Schaumburg, IL.


    Job Summary:


    The Logistics Coordinator will be part of a regional team led by a Regional Market Manager and will arrange the efficient delivery and retrieval of pallets and components to and from customers by negotiating/confirming availability, monitoring inventory, setting price and verifying/processing orders. A high-level of customer interaction, decision making, and problem resolution performed daily within a timely manner is a required.  The LC is expected to consistently provide best-in-class customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. The LC is expected to establish effective working relationships with customers and vendors.



    • 7:00AM to 4:00PM or 8:00AM to 5:00PM (Depends on Customer Region)
    • Monday - Friday
    • Salary based on experience


    • Consistent Hours
    • Great Benefits
    • Career Growth Opportunities
    • Retention bonuses in a teamwork environment


    • Vendor management including sourcing new vendors, price negotiations, commitments to significant vendor contracts, and considering and recommending alternative transportation modes.
    • Perform daily and ongoing cost analysis activities to ensure financial and growth objectives are achieved.
    • Problem solving-demonstrated ability to act efficiently and effectively in resolution of customer service issues.
    • Develop recommendations for continuous improvement. 
    • Gain efficient supply chain execution by interacting with vendors, customers, logistics and transportation providers.
    • Work closing with customers at a DC and store level to ensure orders are executed and service is upheld.
    • Responsible for maintaining and developing relationships with key external and internal stakeholders.
    • Inventory management.
    • Billing/Order management.
    • Monitor progress of shipments to ensure coverage, on-time performance and the independent resolution of any mid-transit issues.
    • Data Integrity-maintain an internal database of suppliers and customers.
    • Customer Service-heavy telephone and email interaction to independently resolve issues for customers and vendors.


    •  2-4 years minimum experience in a supply chain position or equivalent combination of education and experience preferred
    • Knowledge of supply chain/logistics processes is recommended but not required
    • The desired candidate must be able to demonstrate excellent communication, analytical, negotiation and organizational skills in conjunction with the ability to manage multiple projects.
    • Problem solver, provide solutions to meet customer demands
    • Strong negotiation skills
    • Ability to work collaboratively in a fast-paced, cross-functional team environment
    • Effective time management, planning and prioritizing skills
    • High level of professionalism in judgement
    • Innovative – ability to see new opportunities and think outside the box
    • Entrepreneurial attitude toward new business development
    • Proficient in Microsoft Office and general computer proficiency skills
    • Billing experience with A/R and A/P is a plus
    • Bilingual/Spanish is a plus







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